Privacy Policy

1. Information We Collect

Personal Information

When you register for an account or use our Services, we may collect:

• Identity Information: Full name, date of birth, Social Security Number (last 4 digits for payment processing)
• Contact Information: Email address, phone number, business address, personal address
• Business Information: Clinic name, business type, EIN/Tax ID, website URL
• Financial Information: Bank account details, payment card information (processed securely through Stripe)
• Client Data: Pet owner names, addresses, and pet information you provide for card delivery

Automatically Collected Information

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Usage data (pages visited, features used, time spent on platform)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To create accounts, process card orders, and deliver cards to recipients
• Payment Processing: To process payments, verify identity, and comply with financial regulations
• Communication: To send order confirmations, service updates, and respond to inquiries
• Improvement: To analyze usage patterns and improve our Services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: Stripe processes all payment transactions securely
• Printing Partners: To fulfill card printing and mailing services
• Postal Services: USPS, FedEx, or other carriers for card delivery
• Service Providers: Cloud hosting, analytics, and customer support tools
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• PCI DSS compliance for payment processing

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Financial records are retained for 7 years as required by law. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

For All Users:

• Access and download your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications

For California Residents (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

For EU/EEA Residents (GDPR):

• Right to access and data portability
• Right to rectification and erasure
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect your experience with our Services.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer:

WagPost Inc. - Privacy Team

Email: info@wagpot.com

Address: 216 S Stanley Drive

Beverly Hills, CA 90211

For data subject requests: info@wagpot.com